Merchant: Saivaara Mökit Oy
Corporate code 2917869-7

Saivaara Cottages Privacy Policy

This document contains information of how Saivaara Cottages collect, handle and store the customer’s personal data. When a customer contacts Saivaara Cottages in order to book a service, the customer’s personal information is required. Saivaara Cottages comply with the General Data Processing Regulation and are aware of the customer’s right of access to the collected personal information and the right to have it inspected, amended or erased.

How customer data is collected

  • Directly from the customer during the booking process
  • From the person who makes the booking on behalf of the customer, e.g. a family member or a travelling partner
  • From a travel agency, a tour operator, another person, a company or an association who makes the booking on behalf of the customer
  • From a hotel reservation company such as Booking.com

Customer data is collected for the following purposes

  • Processing the customer’s reservation for accommodations, meals and other services
  • Communications with the customer in regard to the booking, invoicing and payments
  • Marketing, sales and delivery of the services at Saivaara Cottages

What kind of customer data is collected

  • Customer’s personal information such as first and family name, date of birth, nationality, postal address, e-mail address, telephone number
  • Customer’s method of payment
  • Customer’s preferences and special needs regarding the services, e.g. type of accommodations
  • Customer feedback and reclamations
  • Customer consent to direct marketing

The methods of collecting customer data are

  • Booking in Saivaara Cottages online reservation system Johku
  • Booking made in hotel reservation platform Booking.com
  • E-mail or Facebook-message or a postal letter
  • Telephone call
  • Personal meeting

Who receives and handles the data shared with Saivaara Cottages

  • The owners and the employees at Saivaara Cottages have access to the customer data
  • Customer data can be forwarded to Finnish authorities if they have a legal basis for requesting such information
  • Customer data can be forwarded to partner companies for the delivery of services the customer has requested
  • Customer data can be forwarded to companies which process payment transactions

Saivaara Cottages do not rent or sell customer information to third parties. The social media platforms (Facebook, Instagram), the hotel booking platform Booking.com, the payment transaction company VismaPay and the online reservations system Johku, which are service providers used by Saivaara Cottages, have their own privacy policies with which the customer is encouraged to get familiar.

Storage of collected information

Customer information collected by Saivaara Cottages iis kept in the database no more than three years from the date the service is rendered. Additionally customer information may appear in bookkeeping records for as long as legally is required.

Contact information

Requests and inquiries regarding the privacy policy should be addressed in writing to Saivaara Cottages.

Saivaara Cottages
Attn. Mr. Ilkka Leinonen, Managing Director
Harjuntie 21
FI-99490 Kilpisjärvi, Finland
E-mail: info@saivaaracottages.fi